Terms & Conditions

  1. Overview Welcome to Calm Your Soul! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.
  1. Product Information All candles and related products listed on our website are handcrafted and may vary slightly in appearance. We strive to provide accurate descriptions and images, but colors, sizes, and scents may differ due to the handmade nature of our items.
  1. Pricing and Payments Prices for our products are listed in Canadian Dollars and are subject to change without notice. We accept credit cards for all purchases. All payments must be received in full before orders are processed and shipped.
  1. Shipping and Delivery
  • We aim to process and ship orders within 5-7 business days.
  • Shipping times may vary depending on your location and chosen shipping method.
  • Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses.
  1. Returns and Refunds
  • Due to the handmade nature of our products, all sales are final, and we do not offer refunds or exchanges. We take great care in crafting and packaging each item to ensure it reaches you in perfect condition.
  • However, if your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will be happy to assist in resolving the matter. Your satisfaction is important to us, and we’re here to help!
  1. Use of the Website
  • You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others.
  • Unauthorized use of this website may result in a claim for damages and/or legal action.
  1. Intellectual Property All content on this website, including images, text, logos, and designs, is the property of Calm Your Soul and protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.
  1. Limitation of Liability Calm Your Soul shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. Our liability is limited to the purchase price of the product in question.

  2. Privacy Policy Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

  3. Changes to Terms We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website constitutes your acceptance of any changes.
  1. Contact Us If you have any questions or concerns about these Terms and Conditions, please reach out to us at calmyoursoul312@gmail.com.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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